Refund policy

Return & Exchange Policy

Thank you for shopping with Chosen By You! We want you to love what you ordered. Please read our policy carefully before making a purchase.

Store Credit & Exchanges We accept returns for store credit or exchange within 14 days of delivery. Items must be unworn, unwashed, unaltered, and returned with all original tags attached. Your order number or receipt is required.

Refunds We do not offer refunds to the original payment method. The only exception is damaged or defective items, which must be reported within 48 hours of delivery with supporting photos sent to chosenbyyou.boutique@gmail.com.

Final Sale Items The following items are final sale and cannot be returned or exchanged: sale items, gift cards, earrings, intimates, swimwear, bodysuits, and custom orders.

Online Returns To initiate a return, please email us at chosenbyyou.boutique@gmail.com with photos of the item. Once approved, ship the item back at your expense with a tracking number. Original shipping charges are non-refundable. Upon receipt and inspection, store credit will be issued via email within 3-5 business days. If you need a prepaid return label, we can arrange one for a $8.99 deduction from your store credit.

In-Store Returns Bring your item and receipt to the store for store credit.

We Cannot Accept Items That: Show signs of wear, or have odors from perfume, deodorant, smoke, or exposure to pet hair or makeup.

Store credit never expires.